Frequently Asked Questions
Everything you need to know about upgrading your home with Neptune Outlet.
What are your standard shipping times for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes between 5 to 10 business days for large furniture pieces.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery on select heavy items. This service includes bringing the item into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are the materials used in your products sustainably sourced?
Neptune Outlet is committed to sustainability. A significant portion of our wood furniture is FSC-certified, and we prioritize manufacturers who use eco-friendly finishes and recycled textiles.
Do you provide fabric swatches before I make a purchase?
Absolutely. You can order up to five fabric swatches for free through our website to help you visualize textures and colors in your own space before committing to a large piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger home investments.